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43 INTERNAL COMMS 6) Can I bring someone with me? If you wish, you may be accompanied by a colleague, a friend or family member, an adviser or a support person of your choice. 7) What happens next? Based on what you tell the CCP, they will provide you with guidance on where you can get any further supports you may need and what your options are. See below. The CCP will seek your permission to hold all personal data and other information you give them. They will treat that data in accordance with the Data Protection Acts and GDPR regulations. They will store the written record of what you have shared safely and securely and your identity will not, under any circumstances, be disclosed without your agreement. Initially, the CCP will analyse all the information received and prepare a high level analysis of the overall cases reported without identifying anyone. The findings of this preliminary exercise will be submitted to the Minister for Defence. This will be entirely independent of the Defence Forces Chain of Command. Your detailed complaint will be retained by Raiseaconcern and will not be used as part of any other process until such time as the information-gathering process is completed. If it is decided that the information you have given to the CCP should form part of a further independent process which may require you to be identified, the CCP will contact you to explain the process and the part you may have to play in it. They will also seek your permission on whether or not you wish to be part of that process, and if your information can be passed on. 8) Is there a cost to me? No. 9) Where can I go for immediate support? The supports currently open to you are listed below and will be discussed at your meeting with Raiseaconcern. Further supports may be put in place based on the nature and volume of matters raised with the CCP. 10) Supports which are independent of the Defence Forces Chain of Command INSPIRE Confidential Counselling. Inspire is a 24 hour/365 day external confidential counselling service, independent of the Defence Forces and the Department of Defence and provides a referral and support service on a wide range of personal and work-related issues. Inspire has provided this counselling service to the Defence Forces for a number of years. It is understood that some people may be reluctant to use the counselling service as they do not think the service is confidential. It is strongly emphasised that Inspire provides these services independently of the Defence Forces and that this has been reaffirmed, in writing, by Inspire Wellbeing. Inspire is paid by the Department of Defence to provide the service and provides statistics such as the number of calls, types of calls etc. This is purely for accountability and for visibility on the range and type of issues arising. At no point is a person's name included in these statistics. The counselling service is confidential at all stages. Anyone who accesses the service does not have to tell anyone that they will be contacting Inspire, as confidentiality underpins every aspect of their service delivery. Inspire maintains a strict policy in accordance with privacy laws and professional ethics and all case records and information about services provided, are maintained in the strictest confidence. If anyone has any concerns about the confidentiality of the services, or you wish to speak to someone at Inspire about confidentiality, then please do not hesitate to contact them. The service is available to serving personnel of the Defence Forces and currently to their partners or spouses and adult children living at home. The service has also been made available to those who has contacted Raiseaconcern/ Confidential Contact Person. As before, serving members are reminded that there is no requirement to go via the Defence Forces Personal Support Service (PSS) to contact INSPIRE. Callers simply mention "Defence Forces" when they call and they will be routed to the appropriate person. To access INSPIRE, please call 1800 409-673. Personnel serving overseas can access the service using 00- 353-1-685-681. For serving members, the Personal Support Service (PSS) also remains available. Chaplaincy Service The Chaplaincy Service also provides confidential, comprehensive pastoral support and spiritual care to serving personnel at home and overseas. You should contact your local chaplain in this regard. Dublin Rape Crisis Centre (RCC) The RCC operates the National 24-hour Helpline 1800 778888 for those who need support in any part of the country www.drcc.ie 11) What mechanisms are available to me to have my complaint investigated? This will be discussed at your meeting with Raiseaconcern. There will be no obligation on you to proceed to an investigation – you may just wish to share your experience. This initial exercise will be to document your concern only, but if immediate steps are required to be taken, these can be discussed with the CCP. The existing grievance and investigative processes within the Defence Forces remain available to serving Defence Forces personnel who wish to use them. Both serving and former personnel may also submit their complaint directly to the Ombudsman for the Defence Forces. For allegations of a potentially criminal nature, both serving and former Defence Forces Personnel are advised to contact An Garda Siochana through the National Garda Protection Services Bureau (NGPSB). This too can also be discussed at your me General Staff Update from 2nd November In order to review the latest revised national guidance and the further easing of restrictions, a COVID-19 JOPG was held

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